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Full-Time
Hybrid

Client Service Manager

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Description

The Client Service Manager at CIBC Private Wealth Advisors supports relationship management and business development by providing exceptional service to clients and prospects. This involves responding to inquiries, coordinating onboarding and account maintenance, processing operational requests (like wires and address changes), and ensuring all transactions comply with regulatory standards. The role also includes assisting Relationship Managers with materials and tracking to enhance the overall client experience.

What We're Looking For

Manage onboarding, account openings, and operational support.,Serve as a primary point of contact for clients, internal partners, custodians, and service teams.,Process wires, address changes, and other account updates accurately and promptly.,Assist Relationship Managers with materials, tracking, and reporting.,Research and resolve client inquiries in a timely and professional manner.

Ideal Candidate

Bachelor’s degree (preferred),3-5+ years of experience in asset management or a comparable industry (e.g., investment consulting, wealth management). Prior Private Wealth account management experience preferred.,Experience in a client service role in brokerage, investment advisory, or financial services industry, understanding high-net-worth clients' needs.,Excellent verbal and written communication skills.,Detail-oriented and organized, able to manage multiple priorities and deadlines.,Collaborative team player who can also work independently.,Proficient in Microsoft Office applications (Excel) and internal platforms/systems.

Minimum Education

Bachelor's Degree (preferred)

Hard Skills

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Adobe Acrobat
Analytical skills
Financial concepts
Investment concepts
Client Service
File Maintenance
Presentation Preparations
Budget Preparation

Soft Skills

Active Listening
Interpersonal Communication
Customer Experience (CX)
Communication skills
Detail-oriented
Organized
Collaborative
Independent
Problem-solving

Work Hours

40 hours/week

Benefits

Medical
Dental
Vision
Health Savings Account
Life Insurance
Disability
Other Insurance Plans
Paid Time Off (Sick Leave, Parental Leave, Vacation)
Holidays
401(k)
Competitive salary
Incentive pay
Banking benefits
Wellbeing support
MomentMakers (social, points-based recognition program)
Purpose Day (paid day off for growth and development)

Special Commitments

Flexibility to work in a hybrid role with required weekly in-office attendance.,Does not offer visa sponsorship.,Must be legally eligible to work at the specified location(s).

About the Company

C

Canadian Imperial Bank of Commerce (CIBC)

CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.

Client-focused
Inclusive
Collaborative
Innovative
Professional
View all jobs at Canadian Imperial Bank of Commerce (CIBC)

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