Client Engagement Representative
Description
The Client Engagement Representative, a member of the Personal and Business Banking Team, serves as the initial point of contact for clients entering the banking center. This role involves engaging clients to understand their immediate needs, identifying opportunities to assist them with day-to-day banking, and connecting them with appropriate team members for further support.
What We're Looking For
Help clients manage accounts and products, focusing on meaningful interactions.,Listen, ask questions, and take accountability for client issues, collaborating with others for solutions.,Become proficient in technology, introducing clients to mobile banking applications.,Prioritize client needs and provide solutions.,Collaborate effectively within a team.,Adapt to new tools and trends, embracing evolving technologies.,Be committed to continuous learning.,Uphold CIBC's values: trust, teamwork, and accountability.
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Legally eligible to work at the specified location(s) and possess a valid work or study permit where applicable. May require completion of attribute-based assessments and other skills tests (e.g., simulation, coding, French proficiency).
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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