As an RBC Ambassador within branches, the Client Advisor focuses on providing exceptional client service and driving business growth through new client acquisition and deepening existing relationships. This role involves proactive client engagement, completing transactions, identifying sales and referral opportunities, leveraging technology for client experience, and collaborating with partners to resolve banking issues. The position requires a self-motivated individual who can thrive in a target-based performance environment and deliver outstanding customer service.
Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities.,Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business.,Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions.,Proactively take ownership of resolving and preventing client banking problems.,Cultivate and maintain relationships with partners to work as one RBC team.,Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.
Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment.,Personal flexibility to work flex hours.,Track record in building rapport and maintaining client relationships within the financial, service or retail industry (Nice-to-have).,Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course) (Nice-to-have).
25 hours/week
Must be willing to offer and maintain mobility between various branch locations.
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.
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