Client Advisor
Description
In this branch-based role, you serve as an RBC ambassador dedicated to prioritizing client needs and providing tailored financial solutions. You are responsible for managing everyday banking transactions while proactively identifying sales and referral opportunities to deepen client relationships. A significant part of the role involves educating clients on digital banking tools and collaborating with internal partners to ensure a seamless and high-quality service experience that fosters long-term loyalty.
What We're Looking For
Proactively engage with branch clients to uncover banking needs and provide relevant advice.,Execute a full range of financial transactions efficiently and accurately.,Focus on client education by demonstrating RBC’s digital capabilities and technology.,Identify and act upon sales and referral opportunities to help clients achieve their financial goals.,Resolve and prevent client banking issues with a sense of ownership.,Maintain flexibility to work all business hours as required by the branch.
Ideal Candidate
Proven track record in customer service, ideally within the financial or service industry.,Bilingualism (English and French) is mandatory for this Quebec-based location.,Ability to obtain Mutual Funds accreditation (IFIC or CSC) is considered a strong asset.,Strong digital literacy across various devices (smartphones, tablets, laptops).
Hard Skills
Soft Skills
Work Hours
Flexible hours based on branch business hours
Benefits
Special Commitments
Must be bilingual (English/French); Candidates may be required to maintain mobility between listed branch locations.
About the Company
Royal Bank of Canada
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.
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