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Description

As an RBC Ambassador within branches, the Client Advisor focuses on providing exceptional client service and driving business growth through new client acquisition and deepening existing relationships. This role involves proactive client engagement, completing transactions, identifying sales and referral opportunities, leveraging technology for client experience, and collaborating with partners to resolve banking issues. The position requires a self-motivated individual who can thrive in a target-based performance environment and deliver outstanding customer service.

What We're Looking For

Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities.,Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business.,Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions.,Proactively take ownership of resolving and preventing client banking problems.,Cultivate and maintain relationships with partners to work as one RBC team.,Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.

Ideal Candidate

Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment.,Personal flexibility to work flex hours.,Track record in building rapport and maintaining client relationships within the financial, service or retail industry (Nice-to-have).,Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course) (Nice-to-have).

Hard Skills

Digital literacy across a broad range of devices
Adaptability
Advice Based Solutions
Client Centricity
Client Discovery
Data Analysis

Soft Skills

Drive and self-motivation
Excellent communication skills
Emotional intelligence
Eagerness to learn
Determination to succeed
Curious Mindset

Work Hours

25 hours/week

Benefits

Comprehensive Total Rewards Program (bonuses
flexible benefits
competitive compensation)
World-class training program in financial services
Excellent career development and access to a variety of job opportunities across business and geographies
Leaders who support development through coaching and managing opportunities
Work in a dynamic
collaborative
progressive
and high-performing team.

Special Commitments

Must be willing to offer and maintain mobility between various branch locations.

Also Available At

About the Company

R

Royal Bank of Canada

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.

Purpose-driven
Inclusive
Innovative
Collaborative
Professional
View all jobs at Royal Bank of Canada

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