This position at Royal Bank of Canada focuses on client-focused sales and problem-solving to enhance client interactions. The role involves assisting clients with daily banking needs, demonstrating digital banking tools, onboarding new clients, and referring complex opportunities to specialists. The goal is to create meaningful client experiences, driving satisfaction and loyalty.
Proactively engage with clients in all areas of the branch and community to uncover banking needs, provide advice, and identify sales and referral opportunities. Focus on client education and demonstration, leveraging technology for a memorable client experience, driving sales, and retaining business. Respond to client-initiated contact, assisting with a full range of financial transactions. Actively listen and engage clients to understand individual needs. Proactively take ownership of resolving and preventing client banking problems. Cultivate and maintain relationships with partners for business opportunities and referrals. Demonstrated passion for putting clients first and success in a hands-on, target-driven sales environment. Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients. Flexibility, eagerness to learn, strong personal ethics, and a hunger for success. Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops). Must be able to work all business hours.
Track record in building rapport and maintaining client relationships within the financial or service industry (Nice-to-have),Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course) (Nice-to-have)
30 hours/week
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.
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