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Description

The Client Advisor role at RBC focuses on leveraging client-focused sales expertise and problem-solving skills to enhance client interactions. Responsibilities include assisting clients with everyday banking, promoting digital banking solutions, identifying sales and referral opportunities, and collaborating with RBC partners to help clients achieve their financial goals. The position emphasizes creating meaningful client experiences to drive satisfaction and loyalty.

What We're Looking For

Proactively engage with clients in all areas of the branch and community to uncover banking needs and identify sales/referral opportunities.,Focus on client education and digital banking demonstrations.,Respond to client-initiated contact, assisting with a full range of financial transactions.,Actively listen to understand individual client needs.,Proactively resolve and prevent client banking problems.,Cultivate and maintain relationships with partners for business opportunities and referrals.,Must be able to work all business hours.

Ideal Candidate

Demonstrated passion for putting clients first.,Success in a hands-on, target-driven sales environment.,Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients.,Flexibility, eagerness to learn, strong personal ethics, and a hunger for success.,Digital literacy across a broad range of devices (smartphones, tablets, laptops, etc.).,Track record in building rapport and maintaining client relationships within the financial or service industry (Nice-to-have).,Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course) (Nice-to-have).

Hard Skills

Adaptability
Advice Based Solutions
Client Centricity
Client Discovery
Data Analysis
Digital Literacy
Sales

Soft Skills

Communication
Curious Mindset
Problem-solving
People skills
Relationship building
Flexibility
Eagerness to learn
Strong personal ethics
Hunger for success

Work Hours

37.5 hours/week

Benefits

Comprehensive Total Rewards Program
competitive compensation
bonuses
flexible benefits
career advancement opportunities
world-class sales training
coaching
development opportunities
support from a dynamic
collaborative
progressive
and high performing team
world-class tools and training

Special Commitments

Requires mobility between branches from Langford to Victoria.

Also Available At

About the Company

R

Royal Bank of Canada

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.

Purpose-driven
Inclusive
Innovative
Collaborative
Professional
View all jobs at Royal Bank of Canada

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