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Client Advisor Intern

RRoyal Bank of Canada
Royal Bank of Canada - BARRINGTON PASSAGE,Royal Bank of Canada - YARMOUTH,Royal Bank of Canada - TRURO,Royal Bank of Canada - BRIDGEWATER
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Description

This role at RBC involves providing financial advice and tailored solutions to clients while delivering exceptional customer service. Key responsibilities include engaging in needs-based conversations, completing transactions, contributing to team sales by identifying opportunities for additional advice or RBC partner introductions, resolving client concerns, educating clients on digital capabilities, and ensuring compliance with routines and controls.

What We're Looking For

Serve clients by delivering exceptional customer service through completing transactions and engaging in needs-based conversations.,Identify needs and provide tailored financial advice and solutions to clients.,Contribute to team sales results by spotting opportunities to offer additional advice or introduce clients to RBC partners.,Understand and resolve client concerns at the first point of contact where possible.,Educate and assist clients with using RBC digital capabilities.,Manage risks by adhering to compliance routines, processes, and controls.

Ideal Candidate

Proven customer service skills, preferably in the financial or service industry,Drive and self-motivation,Excellent communication skills and emotional intelligence,Digital literacy across a broad range of devices,Personal flexibility to work flex hours,Eagerness to learn and determination to succeed,Sales experience in the financial or service industry (Nice-to-have)

Hard Skills

Digital literacy

Soft Skills

Adaptability
Advice Based Solutions
Client Centricity
Client Discovery
Communication
Curious Mindset
Data Analysis
Emotional intelligence
Customer service skills
Drive
Self-motivation
Eagerness to learn
Determination to succeed

Work Hours

15 hours/week

Benefits

Comprehensive Total Rewards Program (bonuses, flexible benefits, competitive compensation, commissions, stock where applicable)
World-class training program in financial services
Excellent career development and access to a variety of job opportunities
Leaders who support development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team

Special Commitments

Personal flexibility to work flex hours

Also Available At

About the Company

R

Royal Bank of Canada

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.

Purpose-driven
Inclusive
Innovative
Collaborative
Professional
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