Client Advisor - Vaughan, North York, Etobicoke - Bilingual (Fluent in: Mandarin, Cantonese, Arabic, Turkish, Spanish or Italian)

Maintain an engaging on-the-floor presence in retail locations, proactively greeting and engaging clients.,Actively listen to understand client needs, taking ownership and resolving concerns at first point of contact.,Assist clients with immediate everyday banking needs for personal and business accounts using RBC's systems and digital platforms.,Engage in discovery conversations to understand client needs, provide appropriate advice, solutions, and service.,Contribute to collective team success by uncovering opportunities for warm introductions to RBC Partners for complex client needs.,Champion digital enablement by educating clients to self-serve and leading with advice through digital channels.,Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.

A passion for hosting an exceptional client experience,Curiosity, emotional intelligence, and empathetic communication skills,Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.),Personal flexibility to work flex hours,A self-motivated eagerness to learn and determination to succeed,Fluent in English and Mandarin, Cantonese, Arabic, Turkish, Spanish or Italian

Required to be fully available to work during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM and Sunday as applicable.