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Full-Time
On-Site

Client Advisor - East York & Scarborough - Greek or Mandarin/Cantonese Language

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Description

This role at RBC focuses on client-centric sales, where the advisor maximizes interactions by assisting clients with their everyday banking needs and providing problem-solving support. As an RBC ambassador, the advisor leverages digital banking and collaborates with partners to help clients achieve their financial goals, thereby enhancing client satisfaction and loyalty.

What We're Looking For

Proactively engage with clients in branch locations and the community to identify banking needs, offer advice, and recognize sales and referral opportunities. The role involves client education and demonstration of technology, assisting with financial transactions, active listening to understand individual client needs, and resolving banking issues. Additionally, the advisor must cultivate and maintain relationships with partners to facilitate business opportunities and referrals. Essential qualifications include a passion for client service, success in a target-driven sales environment, strong problem-solving and people skills for building relationships, flexibility, eagerness to learn, strong personal ethics, a drive for success, and digital literacy across various devices.

Ideal Candidate

A track record in building rapport and maintaining client relationships within the financial or service industry is preferred. Mutual Funds accreditation (e.g., Investment Funds in Canada or the Canadian Securities Course) is also a nice-to-have.

Hard Skills

Sales
Financial Transactions
Client Discovery
Data Analysis
Digital Literacy
Mutual Funds Accreditation (Investment Funds in Canada
Canadian Securities Course)

Soft Skills

Adaptability
Advice Based Solutions
Client Centricity
Communication
Curious Mindset
Problem-solving
Relationship Building
Flexibility
Eagerness to learn
Strong personal ethics
Teamwork

Work Hours

Guaranteed minimum 20 hours per week (up to 37.5 hours per week). Availability required during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM an

Benefits

Comprehensive Total Rewards Program (including competitive compensation
bonuses
and flexible benefits)
opportunities for career advancement
world-class sales training
coaching
and development
and support from a dynamic and collaborative high-performing team with world-class tools.

Special Commitments

Must be fully available to work during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM and Sunday as applicable.

Also Available At

About the Company

R

Royal Bank of Canada

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.

Purpose-driven
Inclusive
Innovative
Collaborative
Professional
View all jobs at Royal Bank of Canada

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