Chef(fe) d'équipe, agents d'accueil

Plan, coordinate, and supervise daily team operations, including coaching welcome agents (skills and behavior), ensuring adherence to work methods and company rules.,Establish medium and long-term planning in collaboration with the manager, mobilize the team around the action plan, and carry out any specific mandates.,Ensure performance, operational efficiency, and service quality through rigorous monitoring of results, indicators, actions, and partner satisfaction.,Train, support, and develop resources, including onboarding new employees, performance evaluation, recognition, constructive feedback, and professional progression support.,Prepare and lead team meetings (scrums, WMS) while maintaining a positive, collaborative, and meaningful work environment.,Collaborate with internal and external partners, actively participate in projects and initiatives to understand and effectively respond to business needs.,Manage digital support, including ticket handling, bug resolution in collaboration with product owners, and creating/updating procedures, guides, and scripts.,Embody company values and continuously develop management and continuous improvement skills.

Experience in management.,College diploma (asset).,3+ years of experience as a welcome agent (asset).

College Diploma (asset)