Café & Retail Manager – Cheese World
Description
Manage Cheese World, a food and tourism destination, overseeing cafe, retail, tastings, events, and e-commerce. The role focuses on leadership, customer experience, and commercial performance, with accountability for venue success and financial outcomes. It is a hands-on leadership position in a dynamic, customer-focused setting.
What We're Looking For
Lead and develop staff to build a positive, high-performing, and safe team culture.,Own the end-to-end customer experience across café service, retail, tastings, events, and online channels.,Manage budgets, labor, stock, margins, and KPIs to deliver strong commercial outcomes.,Work collaboratively with marketing, finance, suppliers, and tourism partners to drive revenue growth.,Ensure facilities, food safety, OH&S, and compliance standards are consistently met.
Ideal Candidate
Experience in café, retail, or hospitality environments.,Previous experience in a leadership or people-supervision role.,Experience managing labor planning, stock levels, and operating costs.,A customer-focused mindset with a desire to continuously improve experiences.,Confidence using POS systems.,Understanding of food safety and workplace safety.
Hard Skills
Soft Skills
Benefits
Saputo offers a variety of benefits including competitive salaries and hourly wages, health and well-being programs, service awards, learning and development programs, and retirement plans.
About the Company
Saputo Inc.
Saputo Inc. is a leading global dairy processor based in Montreal, Canada, known for producing and distributing a wide array of high-quality products including cheese, fluid milk, and dairy ingredients. Founded in 1954, it has grown into one of the top ten dairy processors in the world, with significant operations across Canada, the United States, Argentina, Australia, and the United Kingdom.
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