Business Team Senior Specialist - Bilingual
Description
As a Business Team Senior Specialist in CIBC's Agent@Home Contact Centre Credit Cards Department, you will be the initial point of contact for clients seeking assistance with their credit card inquiries and operations. Your role involves answering incoming calls, identifying client needs, and proactively offering solutions to help them achieve their financial goals. You will provide information and solutions regarding CIBC's credit card products and services, aiming for efficient problem resolution and exceptional client experiences.
What We're Looking For
Focus on delivering an exceptional client experience and provide trusted advice.,Support clients in managing their accounts and products, and refer them to appropriate CIBC contacts.,Listen actively, ask questions, and understand client needs to recommend suitable solutions.,Be solution-focused and identify opportunities to assist clients.,Effectively complete client requests and demonstrate strong knowledge of CIBC systems and products for quick problem resolution.,Deeply understand CIBC's product suite and proactively suggest banking options.,Be client-focused, seeking the right solutions and going the extra mile.,Be passionate about people, building trust through respect and authenticity.,Be eager to learn and grow knowledge.,Be driven to accomplish goals and make an impact.,Engage with empathy and understanding, learning from diverse perspectives.,Embody CIBC values: trust, teamwork, and accountability.
Ideal Candidate
Fluent in French and English,Ability to build trust through respect and authenticity,Driven to succeed and make an impact,Strong problem-solving and analytical skills,Customer service orientation
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Must be legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit.
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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