Business Process Manager II Issues Mgmt CCUL
Description
The Business Process Manager II leverages bank operations knowledge and experience to partner with business lines, analyzing current processes for improvement opportunities, increasing operational efficiency, providing project support, developing metrics and service level reporting, and acting as a subject matter expert for assigned units. They are responsible for defining, designing, and supporting process improvement initiatives, identifying and mitigating process risks, and ensuring alignment with organizational strategy and customer expectations.
What We're Looking For
Facilitate documentation of all processes and controls,
Serve as subject matter expert on unit functions and processes,
Define, design, and support process improvement initiatives, ensuring alignment with organizational strategy,
Partner with IT, Ops Innovation and Excellence, Risk Management, and other teams for improvements,
Challenge existing processes and make change recommendations,
Identify process risks and potential failures, recommending controls,
Ensure alignment with customer expectations,
Partner with unit managers for support,
Manage technology change control process,
Work on and occasionally lead special projects,
Responsible for 3-6 processes of medium to high complexity,
Understand and contribute to business strategy, goals, and objectives,
Identify and recommend process improvements and/or automation opportunities,
Gather, prioritize, and explain user requirements for projects and system development,
Serve as a consultant, providing advice, expertise, and recommendations on business/operational processes,
Prioritize and manage own workload, and potentially others', to deliver quality results and meet timelines,
Represent the business and provide coordination on high-risk/impact projects and operational processes,
Use project management software/tools for documentation, tracking, monitoring, and reporting,
Ensure accuracy in preparing and completing all required supporting documentation,
Identify, own, and/or assist with issue resolution and escalation,
Participate as a team member in executing assigned deliverables,
Keep business leaders and team members informed on project status and day-to-day activities,
Continuously develop knowledge in own area to support the project team and business,
Lead and manage a team of direct reports, ensuring continuous development through coaching and feedback
Ideal Candidate
Bachelor's degree,
7+ years bank operations experience,
Aptitude and training in Lean, Six Sigma, and AOM with a goal of certification,
Excellent organizational and critical thinking skills (Preferred),
Strong communication skills (Preferred),
Ability to determine when to escalate (Preferred)
Minimum Education
Bachelor's Degree
Hard Skills
Soft Skills
Work Hours
40 hours/week
Benefits
Special Commitments
Must be willing to travel domestically occasionally
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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