Business Application Analyst II
Description
The Toronto-Dominion Bank (TD) is seeking a Business Application Analyst II to support the TD AI Platform. This role involves day-to-day business application management and operational support activities, with a focus on ensuring operational stability, quality documentation, and effective coordination with business and technology partners.
What We're Looking For
Execute day-to-day operational and administrative support for multiple applications, including access management.
Provide ongoing application support to business partners and users, addressing issues and requests timely.
Document and maintain business-owned artifacts for projects and initiatives in accordance with enterprise practices.
Support and contribute to scorecards, dashboards, and operational monitoring metrics for applications.
Manage and maintain Business Operations documentation for BAU activities.
Continuously identify opportunities to enhance productivity, effectiveness, and operational efficiency.
Implement enhancements to existing workflows to improve automation, standardization, and overall efficiency.
Support change management activities to ensure project and release changes transition effectively into BAU operations.
Assist with Business Acceptance Testing (BAT) for projects and release maintenance activities.
Adhere to the EPMO project management methodology and established delivery practices.
Ensure compliance with the Data Governance Framework and related enterprise standards.
Build and maintain effective working relationships with team members and key stakeholders.
Continuously enhance knowledge of supported technologies, business domains, and products/services.
Support the development of business cases, including benefits identification.
Contribute to a positive, collaborative, and inclusive work environment.
Support knowledge transfer by continuously enhancing expertise and sharing knowledge.
Remain current on emerging trends, tools, and techniques relevant to business application management.
Participate in performance management and development activities, including cross-training.
Keep stakeholders informed of the status and progress of assigned work and activities.
Contribute to team success by assisting others and providing guidance or training.
Act as a brand ambassador for the business area and TD.
Ideal Candidate
Undergraduate degree or equivalent practical experience.
Typically 4–7 years of relevant experience in business application support or operations.
Minimum Education
Undergraduate Degree
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Subject to provincial regulation for employment purposes
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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