Branch Operations Specialist
Description
The Branch Operations Specialist at Royal Bank of Canada acts as the primary expert for branch operations, risk management, and regulatory compliance. This role ensures that all processes and controls are effectively implemented and followed. Responsibilities include distributing tasks to sales/service professionals, managing the branch's generic email and reporting sites, and ensuring timely completion of administrative activities. The specialist also serves as the main point of contact for the Operations Specialist Support (OSS) team and assists the Branch Manager with operational requests. A key aspect of the role involves promoting RBC's digital solutions to clients and employees and taking ownership of client concerns to ensure timely and effective resolution.
What We're Looking For
Manage the branch generic email box and multiple reporting sites, distributing actions to appropriate Sales and Service Professionals and ensuring on-time completion.,Ensure Unit Administration Reference Guide (UARG) activities are completed on-time in collaboration with the Branch Manager.,Act as the primary contact with the Operations Specialist Support (OSS) team.,Assist the Branch Manager in completing all operational requests from the ROO office and other departments accurately and on-time.,Conduct regular sessions at branch huddles and Sales/Service meetings to inform professionals about operational activities.,Support the branch by maintaining a high level of Client Experience, including Retailing or Welcome desk coverage, generally during lunch time.,Serve as an RBC digital ambassador, educating and demonstrating RBC's Access and Convenience solutions to clients and employees.,Take ownership of client concerns, applying 'Make it Right' principles, logging resolution cases/tickets, and informing clients about RBC's complaint handling process.
Ideal Candidate
Diploma or Associate Degree in Banking or a related field,MBO – Dutch Caribbean Only (implied requirement for this region),Three (3) years Personal Banking experience,Proven customer service and operations acumen with a track record of success in a client-focused, target-driven performance culture
Minimum Education
Diploma or Associate Degree
Hard Skills
Soft Skills
Work Hours
40 hours/week
Benefits
About the Company
Royal Bank of Canada
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.
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