Branch Manger ll- Future Opportunities
Description
TD Canada Trust is seeking a Branch Manager to lead a medium-sized team, focusing on enhancing customer experience through advice-giving strategies, promoting TD's image in the community, and ensuring operational excellence. The role involves mentoring staff, resolving customer issues, overseeing administrative duties related to financial products, and developing business strategies to meet objectives.
What We're Looking For
Mentor team on advice-giving strategies for banking solutions to improve customer experience and financial confidence.,Promote TD's image and goodwill by participating in community events.,Enhance customer experience by understanding financial needs and providing appropriate solutions.,Act as the highest point of escalation for the branch to ensure customer issues are handled effectively.,Oversee complex branch administrative duties for mutual funds, real estate secured credit, and compliance-related issues.,Ensure optimal employee scheduling.,Develop and implement business development strategies within budget and communicate results.,Ensure accuracy of all customer transactions per TD's policies to achieve operational excellence.,Mentor the team on offering One TD solutions and building lasting customer relationships.,Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations.
Ideal Candidate
Undergraduate degree and/or over 5 years of relevant experience.,Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.,Extensive knowledge of advanced investing and credit processes, policies, programs, and systems.
Minimum Education
Undergraduate degree
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Must be willing to participate in community events.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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