Branch Manager - Montreal East ( Future Opportunities)
Description
The Branch Manager at TD Canada Trust leads a medium-sized team, focusing on customer satisfaction by initiating positive interactions, offering banking solutions, and resolving issues. The role involves mentoring staff, promoting TD's image in the community, developing business strategies, ensuring operational excellence, and fostering a positive work environment.
What We're Looking For
Mentor team on advice-giving strategies for banking solutions,Promote TD's image by participating in community events,Enhance customer experience by understanding financial needs and providing solutions,Act as the highest point of escalation for branch customer issues,Oversee complex branch administrative duties (mutual funds, real estate secured credit, compliance),Ensure optimal employee scheduling,Develop and implement business development strategies within budget,Ensure accuracy of all customer transactions as per TD's policies,Mentor team on offering One TD solutions and building lasting customer relationships,Liaise with Wealth and Business Banking for updates on processes, issues, and regulations,Cultivate a positive and customer-focused work environment
Ideal Candidate
Undergraduate degree and/or over 5 years of relevant experience,Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course,Strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems
Minimum Education
Undergraduate Degree
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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