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Description

As a Branch Administrator at CIBC Wood Gundy, you will manage all administrative aspects of branch operations, including overseeing a small support team, fostering a positive work environment, and leading staff development and performance. Responsibilities also include managing non-commissioned branch staff, providing operational and administrative support to the branch and Investment Advisors, ensuring compliance, maintaining profitability, and upholding high standards of client service. The role also involves supporting sales activities and customer service.

What We're Looking For

Contribute to the people management of a small support team, including creating a positive work environment, leading and coaching support staff, developing employee capability and managing performance.,Effectively manage all administrative aspects of Wood Gundy branch operations.,Hire, manage, and supervise non-commissioned branch staff.,Provide operational and administrative support to the branch and Investment Advisors.,Oversee transactional banking functions.,Consistently demonstrate high levels of internal and external client service.,Adhere to compliance and audit requirements and maintain branch profitability.,Oversee the hiring, training, scheduling, supervision and performance management of all support staff.,Manage the hiring process for all support staff roles including obtaining Head Office approval, participating in interviewing and selecting candidates.,Support Branch Manager in cultivating a performance-oriented culture and develop strong employee relations.,Oversee and manage day to day branch operations and administration including maintenance of office equipment and supplies, and coordination of office functions and events.,Identify opportunities for increased efficiency and monitor and control branch budget and expenses to ensure profitability.,Review and process accounts payable for Branch Manager approval, as well as monitor branch summary of revenue and expenses.,Assist Branch Manager to perform Investment Advisor duties such as taking buy/sell orders of T-Bills, Corporate Paper, Bankers Acceptances, Mutual Funds, stocks and bonds.,Write up trade tickets ensuring accuracy of all particulars pertaining to a trade.,Coordinate and notify brokers of new stock and bond issues, cease trades and halt trading.,Ensure customer service standards and operational procedures are communicated and maintained.

Ideal Candidate

Certified professional with current accreditation and good standing for Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID) licensing.,Postsecondary degree/diploma and/or 4 years of relevant experience.,Strong organizational and administrative skills to manage numerous activities in a fast-paced brokerage.,Strong management and interpersonal skills to effectively manage and coach support staff.,Ability to meet the needs of staff in a highly competitive environment.,Strong communication and problem-solving skills to resolve issues and conflicts.,Adherence to values of trust, teamwork and accountability.

Minimum Education

Postsecondary Degree/Diploma

Hard Skills

Banking Operations
Office Administration
Performance Management (PM)
Taking buy/sell orders (T-Bills, Corporate Paper, Bankers Acceptances, Mutual Funds, stocks, bonds)
Writing trade tickets
Budget monitoring and control
Accounts payable processing

Soft Skills

Coaching
Customer Experience (CX)
People Management
Prioritization
Interpersonal skills
Communication
Problem-solving
Teamwork
Accountability
Trust

Work Hours

37.5 hours/week, Monday-Friday

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers (social, points-based recognition program)

Also Available At

About the Company

C

Canadian Imperial Bank of Commerce (CIBC)

CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.

Client-focused
Inclusive
Collaborative
Innovative
Professional
View all jobs at Canadian Imperial Bank of Commerce (CIBC)

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