Bilingual Operations Officer II

Execute transactions accurately, on time, and in line with established guidelines/procedures and SLAs.,Refer or escalate processing/operational issues based on understanding, connecting with appropriate partners for resolution.,Identify opportunities to improve service delivery.,Support partners with incoming transactions, validating information for adjustments within authority levels.,Interact with partners by responding to requests effectively and timely.,Use effective relationship skills when communicating with partners/colleagues/customers.,Complete assigned workload to meet SLA requirements for service and productivity.,Understand internal and industry regulations, remain informed of emerging issues, and apply due diligence.,Exercise discretion in managing correspondence, information, and confidentiality; escalate issues where appropriate.,Support timely and accurate completion of business processes, including recording transactions.,Actively review internal processes/activities and provide ideas for process improvement.,Investigate and escalate non-standard or high-risk activities as appropriate.,Adhere to enterprise frameworks and methodologies (e.g., Anti-Money Laundering, Business Continuity Management).,Comply with Bank Code of Conduct.,Participate fully as a team member, promote team effectiveness, and contribute to a positive work environment.,Support the team by building operations knowledge, thinking critically about processes, and sharing ideas.,Participate in personal performance management and development activities, including cross-training.,Keep others informed about relevant day-to-day activities.,Contribute to a fair, positive, and equitable environment that supports a diverse workforce.,Act as a brand ambassador for the function and the bank.

Proficiency in both French & English is a requirement.,Undergraduate degree/ college diploma preferred and/or 1+ year relevant experience.

Undergraduate degree/college diploma preferred