Bilingual Investment Services Representative, RBC Direct Investing

Proactively identify client needs and guide them to appropriate products and services through effective communication.,Meet specified performance metrics for all client interactions (verbal and written).,Maintain a professional image of RBC and RBC Direct Investing Inc.,Actively promote and educate clients on the RBC Direct Investing website and mobile capabilities, encouraging self-service.,Deliver helpful, engaging, knowledgeable, accurate, responsive, and professional services, including prompt and courteous trade execution via phone or electronic means, adhering to regulatory guidelines.,Understand and apply industry rules and regulations (e.g., CIRO, Provincial) and RBC policies and procedures.,Accurately execute client instructions within defined authorities and ensure clients meet trade settlement obligations.

University or College degree/diploma, or a minimum of 1 year of relevant business experience in a client service role.,Completion and maintenance of standing (per regulatory requirements) for the Canadian Investment Regulatory Exam (CIRE) or Chartered Financial Analyst (CFA) certification level 1 or higher.,CIRO Mandatory Conduct Training must be completed within 15 days of obtaining licensing approval from CIRO.,Derivatives Exam must be completed within 35 weeks of the start date.

University or College degree/diploma

Must be flexible to work a variety of shifts within specified business hours.,Candidates must live within a one-hour commutable distance from a Centre or Hub.,Completion of required regulatory exams is mandatory.