Bilingual Home Advisor, RBC Advice Centre

Provide professional credit advice and education for various stages of the home buying journey, including addressing complex credit, leveraging home equity, and all RBC mortgage programs.,Support full end-to-end mortgage fulfillment using Casper and Linx.,Establish a regular contact strategy and update systems to maintain client relationships.,Deepen client relationships by guiding them through the awareness, research, validation, and decision-making stages of home equity financing.,Utilize innovative tools like video-enabled capabilities and screen sharing to enhance client experience.,Develop strong partner relationships for mortgage referrals and application fulfillment.,Contribute to broader growth through opportunity spotting and warm introductions to RBC partners.,Stay updated on RBC policies and procedures, ensuring due diligence.,Flexibility to work various shifts: Monday to Friday from 9 AM - 8 PM, and Saturday 10 AM - 6 PM (local time).

2-3 years proven experience in the financial services industry with ability to provide complex credit advice including mortgage fulfillment.,Bilingualism (English and French) is required for serving clients and doing business with partners across Canada.,A change and agile mindset.,Consistently delivering an exceptional client experience.,Strong interpersonal skills that build trust, drive loyalty, and proactively nurture client relationships.,Excellent communication skills, time management, prioritization, and organizational skills.,Digital literacy across a broad range of devices (smartphones, tablets, laptops, etc.).,Flexibility to provide advice and service during evenings and weekends.,Ability to work independently as a Remote Office Employee (ROE) with proven time management, organizational, and problem-solving skills.,Must be able to meet technological and confidentiality requirements of the role (e.g., private and quiet space, Internet connectivity).

Must be able to meet with the technological and confidentiality requirements of the role (i.e. private and quiet space, Internet connectivity, etc.). Flexibility to work a variety of shifts during the hours of operation Monday to Friday from 9 AM - 8 PM, Saturday 10 AM - 6 PM (local time).