Bilingual (French/English) Insurance Advisor Home & Auto - Advice Centre
Description
This role involves providing insurance advice and solutions for home and auto to clients primarily through inbound calls at the RBC Insurance Advice Centre. Advisors will conduct needs assessments, underwrite and update policies, resolve client concerns, and contribute to sales goals by recommending insurance solutions and making referrals to partners. The position requires completing necessary insurance licenses.
What We're Looking For
Willingness and ability to successfully obtain the General Insurance License for Ontario (Other Than Life) and the General Insurance License for all provinces,Excellent communication skills in French and English,Exceptional customer service skills with the ability to build strong relationships and connect with clients,Flexibility to work all shifts within the hours of operation (Monday – Friday 8:00am – 8:30pm and Saturday 8:00am – 4:30pm),Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.),Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact,Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators,Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies,Use procedures effectively and seamlessly during conversations with clients,Cultivate and maintain relationships with partners to work as one RBC team
Ideal Candidate
Possession of the Other Than Life (OTL) license at time of application (nice-to-have),Post-secondary education (nice-to-have),Knowledge of insurance products (nice-to-have),Customer service and/or sales experience in a contact centre environment (nice-to-have)
Minimum Education
Post-secondary education (nice-to-have)
Hard Skills
Soft Skills
Work Hours
37.5 hours/week; shifts within Monday – Friday 8:00am – 8:30pm and Saturday 8:00am – 4:30pm
Benefits
Special Commitments
Must be willing and able to obtain General Insurance License for Ontario and all provinces; Requires flexibility to work all shifts within stated hours of operation.
About the Company
Royal Bank of Canada
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.
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