Bilingual (French/English) Customer Service Representative

Handle inbound calls, meet customer expectations by providing information, understanding needs, offering value-added solutions, identifying opportunities, and resolving concerns.,Secure new business and/or retain existing business.,Ensure customers receive optimal service, either personally or by referring them to appropriate internal/external partners.,Take ownership of client concerns, build accountability from the first point of contact through client-focused behaviors, and follow escalation processes when necessary.,Process applicable paperwork for clients, ensuring accuracy and completeness.,Meet monthly sales and retention goals.

Must-have:,Excellent communication skills in French and English.,Solid aptitude for listening, establishing rapport, and finding the right solutions for customers.,Strong attention to detail and problem resolution skills.,Ability to navigate between multiple systems.,Flexibility to work a variety of shifts (Monday to Friday, 8:00 am to 8:00 pm).,Nice-to-have:,Sales experience and success in meeting and exceeding sales targets in a Contact Centre environment.

Must be willing to work a variety of shifts within the operating hours of the centre (Monday to Friday, 8:00 am to 8:00 pm).