Bilingual Contact Center Representative
Description
This role involves supporting customers within TD's contact centers, which operate 24/7. Representatives are expected to handle inbound customer inquiries, resolve issues, and recommend TD products and services, ensuring a personalized and legendary customer experience by providing trusted advice and creating value.
What We're Looking For
Deliver an exceptional customer service experience by offering friendly support and knowledge of TD products, services, and solutions.
Resolve customer inquiries efficiently at the first point of contact through active listening and empathy.
Consistently achieve performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
Actively participate in ongoing training and coaching.
Manage sensitive customer information with integrity, adhering to Regulatory and Compliance guidelines.
Minimum Education
High School Diploma or equivalent
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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