Bilingual Contact Center Representative, Canadian Banking, Easyline

Deliver exceptional customer service by providing friendly support and knowledge of TD products and services.,Resolve customer inquiries efficiently at the first point of contact through active listening and empathy.,Consistently achieve performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.,Actively participate in ongoing training and coaching to foster continuous growth and development.,High School Diploma or equivalent.,Bilingual (French & English).,Exceptional listening skills and a curiosity to help customers.,Ability to multitask and navigate computer systems, applications, and multiple screens with speed and accuracy.,Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets).,Flexibility, resiliency, and a positive attitude in challenging situations.,Ability to work both independently and as part of a team.,Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines.

High School Diploma or equivalent.,Preference given to those with experience in financial or service industries.

High School Diploma or equivalent

Requires proficiency in a language other than French to support customers, employees, or markets outside Quebec or who require services in a language other than French.,Must maintain integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines.