Bilingual Contact Center Rep IV, Life and Health

Provide sound advice and exceptional customer service.,Manage inquiries, advice, and issues promptly and effectively.,Understand customer needs and proactively offer information/advice/guidance.,Handle customer/partner problems appropriately, escalating when necessary.,Identify cross-sell opportunities and refer to internal bank partners.,Contribute to business objectives by attracting, acquiring, and retaining customers.,Promote and offer a full suite of products, advice, services, and banking capabilities.,Support timely and accurate completion of business processes and procedures.,Identify and manage risks, escalating non-standard, high-risk transactions.,Ensure documentation is accurate and compliant with regulations.,Participate in process improvement opportunities.,Keep abreast of emerging issues, trends, and regulatory requirements.,Maintain a culture of risk management and control.,Participate as a team member, support a positive work environment, and ensure timely communication.,Enhance knowledge/expertise and participate in knowledge transfer.,Keep current on emerging trends/developments.,Contribute to a fair, positive, and equitable environment.,Act as a brand champion.,Provide support on complex transactions, activities, and product feature advice.,Act as an advice process/product expert.,Identify complex problems and formulate solutions.,Coordinate efforts and resources to achieve shared objectives.,Implement advice and customer service procedures.,Handle sensitive customer information and resolve exceptions.

Undergraduate degree and/or 2+ years relevant experience,Must have LLQP license,Must be bilingual in English/French,Generally requires specific formal certifications at this level of expertise

Undergraduate degree (or equivalent experience)