Bilingual Collections Agent
Description
The National Bank of Canada is seeking a Bilingual Collections Agent for their One Equipment team. In this hybrid role, the agent will primarily interact with clients over the phone to provide exceptional customer service and negotiate solutions for financial well-being. The role involves building relationships, offering personalized support, and handling sensitive information with discretion.
What We're Looking For
Respond to client inquiries and concerns by phone with empathy and professionalism,Secure payments in a timely and equitable manner,Collaborate with clients to resolve disputes and negotiate solutions that work for both parties,Handle sensitive information with discretion and confidentiality
Ideal Candidate
Strong background in customer service with a passion for helping clients and resolving issues,Proven negotiation skills to find fair and effective solutions that meet client needs,Excellent attention to detail and ability to document payment arrangements accurately,Ability to maintain confidentiality and thrive in a fast-paced, phone-based environment,Intermediate proficiency in MS Office and a quick learner of new systems,Familiarity with compliance laws related to collections is a strong asset
Hard Skills
Soft Skills
Benefits
Also Available At
About the Company
National Bank of Canada
National Bank of Canada is one of the six systemically important banks in Canada, providing a comprehensive range of financial services to individuals, businesses, and institutional clients. Headquartered in Montreal, it is the leading financial institution in Quebec and holds strong positions across the country and internationally. The bank is committed to a people-first approach, fostering an entrepreneurial culture and sustainable growth for its communities.
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