Bilingual Associate, Life Service - Advice Centre

Effectively answer inbound calls centered on updating, managing, and reporting of policy information to life and health policy owners and brokers.,Respond to email inquiries related to policies from both owners and brokers.,Provide insurance assistance to clients based on their needs.,Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely manner.,Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of contact.,Demonstrate a solid understanding of policies and effectively communicate them to clients and brokers.,Use procedures effectively and seamlessly during calls.

Bilingualism (English and French) required.,Flexibility to work a variety of shifts (Monday to Friday 8 am to 8 pm EST).,Excellent oral and written communication skills.,Strong attention to detail and problem resolution skills.,Ability to navigate between multiple systems.,Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly.,Ability to work independently in a structured environment, with proven time management and organizational skills.,Must be able to meet the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.).

Flexibility to work a variety of shifts (Monday to Friday 8 am to 8 pm EST).,Requires meeting technological and confidentiality requirements for remote work (private and quiet space, Internet connectivity).