Banking Associate

Perform a wide range of tasks including processing customer transactions, opening new accounts, and educating customers on banking products and services.,Deliver end-to-end advice by building trust, providing consultative support, and advocating with proactive insights.,Utilize TD's systems and tools to engage with customers to acquire and deepen relationships.,Understand customer financial needs to identify opportunities for promoting products and services or making appropriate referrals.,Accurately complete everyday banking transactions on both the teller line and platform.,Service customers with opening/closing personal deposit accounts, debit/credit card issues, regulation E, and digital banking.,Connect with customers, provide financial advice, and deepen relationships through lead management activities (self-generated, partner referrals, campaigns, outbound calls, setting appointments).,Consistently provide legendary customer service while transacting, promoting, educating, and referring TD Products.,Establish and nurture customer relationships by displaying product knowledge and actively listening to customer needs.,Manage wait times and engage in lobby leadership as the first point of contact for customer inquiries and resolutions.,Understand and support the Bank's customer service strategy.,Drive referrals to Store colleagues and partners.,Ensure tasks are performed within established policy and procedures.,Successfully complete all required job-specific, compliance-related training.,Understand, utilize, and follow compliance/risk and control programs.,Ensure ongoing compliance with internal/external audit and regulatory requirements.,Accurately process cash/deposit/withdrawal transactions and other account servicing requests.,Decision and process everyday transactions such as opening/closing accounts, depositing checks, reordering debit cards, or updating addresses.,Ensure compliance with all regulations, policies, and procedures, adhering to required controls and critical dates.,Apply customer authentication principles, compliance regulations, and due diligence to new account openings and transactions.,Accurately and efficiently perform transactions, manage cash drawers, and balance out cash.,Follow policy and procedure for Customer Authentication and act as a Dual Control agent when required.,Follow all required open/close procedures.,Contribute to a positive work environment by aligning with TD Model, Brand, and Culture.,Be an active participant in personal performance and development activities.,Act as a brand champion internally and externally.,Collaborate with team members to contribute to team and organizational success.,Actively seek opportunities to improve work delivery with high attention to quality standards.,Take ownership of own career and aspirations, seeking diverse feedback for continuous development.,Positively embrace change and adhere to TD's Shared Commitments.,Model quality service at every customer interaction.,Be engaged in advancing and sustaining an inclusive culture.

High school diploma or GED.,1 year experience working with customers in any capacity (volunteering, education, military experience preferred).,Demonstrated Customer Service skills preferred.,Ability to work during operating hours including evenings, weekends, and holidays as scheduled.,Teller experience preferred.,Required to complete Teller training and part 1 of platform training upon hire.,Notary License preferred.

High school diploma or GED

Occasional domestic travel,Requires completion of Teller training and part 1 of platform training upon hire,Ability to work evenings, weekends and holidays as scheduled