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Full-Time
On-Site

Banking Associate (1 Vanderbilt) Full Time

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Description

The Banking Associate at TD Bank plays a crucial role in customer service within a store location. This position involves accurately handling daily banking transactions, offering advice and educational support on various financial products, services, and tools to help customers achieve their financial objectives. The role focuses on building customer trust, providing consultative support, and advocating for customer needs through proactive insights and recommendations.

What We're Looking For

Consistently provides legendary customer service while transacting, promoting, educating and referring TD Products to new and existing customers.,Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversations to identify any additional needs and offer a solution or partner referral.,Manages wait times to meet with a Banker by scheduling, rescheduling or canceling client meetings.,Ensures ongoing compliance with internal/external audit and regulatory requirements. Provides prompt and comprehensive responses to all external audit, regulator and compliance requests and findings.,Actively takes ownership of own career and aspirations.

Ideal Candidate

High school diploma or GED.,Required to complete Teller training and part 1 of platform training upon hire.

Minimum Education

High school diploma or GED

Hard Skills

Accurately completing everyday banking transactions
Utilizing TD's systems and tools
Opening new accounts
Processing customer transactions
Handling debit card/credit card issues
Knowledge of Regulation E
Proficiency in mobile and online (digital) banking

Soft Skills

Strong organization skills
Excellent communication skills (concise, clear, consistent)
Effective problem-solving skills
Ability to schedule and prioritize work
Legendary customer service
Active listening
Building trust
Consultative support
Proactive insights and recommendations

Work Hours

Ability to work during operating hours to include evenings, weekends and holidays as scheduled.

Benefits

Regular development conversations
Training programs
Competitive benefits plan
Access to online learning platform
Mentoring programs

Special Commitments

Must be willing to work evenings, weekends and holidays as scheduled.

About the Company

T

The Toronto-Dominion Bank

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.

Inclusive
Community-focused
Professional
Growth-oriented
Caring
View all jobs at The Toronto-Dominion Bank

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