Banking Associate - Woburn, MA

Perform a wide range of tasks including processing customer transactions and opening new accounts.

Provide advice and educational support on banking products and services.

Utilize TD's systems and tools to engage with and deepen customer relationships.

Identify opportunities to promote products, services, or refer customers to appropriate team members.

Accurately complete everyday banking transactions.

Service customers with opening/closing personal deposit accounts, debit/credit card issues, regulation E, and digital banking.

Connect with customers and provide financial advice through lead management activities.

Consistently provide legendary customer service.

Establish and nurture customer relationships by actively listening to needs and offering solutions.

Manage wait times for Bankers and orchestrate customer traffic.

Understand and support the Bank's customer service strategy.

Drive referrals to Store colleagues and partners for complex financial needs.

Ensure tasks are performed within established policy and procedures.

Successfully complete all required job-specific, compliance-related training.

Understand, utilize, and follow compliance/risk and control programs.

Ensure ongoing compliance with internal/external audit and regulatory requirements.

Provide prompt and comprehensive responses to all external audit, regulator, and compliance requests.

Maintain appropriate records of action plans.

Be knowledgeable of and comply with TD Code of Conduct.

Ensure compliance when completing operational activities in accordance with company guidelines and regulations (e.g., Bank Secrecy Act and Patriot Act).

Accurately process cash/deposit/withdrawal transactions and other account servicing requests.

Perform everyday transactions such as opening/closing accounts, depositing/cashing checks, reordering debit cards, or updating addresses.

Ensure compliance with all regulations, policies, and procedures.

Apply customer authentication principles, compliance regulations, and due diligence to new account openings and transactions.

Accurately and efficiently perform transactions, managing cash drawers, maintaining cash limits, and securing cash.

Follow policy and procedure for Customer Authentication.

Act as Dual Control agent when required.

Follow all required open/close procedures.

Contribute to a positive work environment.

Actively participate in personal performance and development activities.

Act as a brand champion both internally and externally.

Collaborate with team members to contribute to the success of the team and organization.

Actively seek opportunities to improve delivery of work with high attention to quality standards.

Take ownership of own career and aspirations, seeking diverse feedback for continuous development.

Positively embrace change.

Adhere and participate in TD's Shared Commitments.

Model quality service at every customer interaction.

Be engaged in advancing and sustaining an inclusive culture.

High school diploma or GED

1 year experience working with customers in any capacity (volunteering, education, military experience preferred)

Teller experience preferred

Required to complete Teller training and part 1 of platform training upon hire

Notary License preferred

High school diploma or GED

Occasional Domestic Travel Required to complete Teller training and part 1 of platform training upon hire Ensuring ongoing compliance with internal/external audit and regulatory requirements Working during operating hours to include evenings, weekends and holidays as scheduled