Banking Associate - 20 hour - Melrose, MA
Description
The Banking Associate at a TD store location is responsible for accurately processing daily banking transactions, providing advice and education on financial services and products, and helping customers achieve their financial goals. This role focuses on building customer relationships and ensuring compliance with banking regulations.
What We're Looking For
Process customer transactions and open new accounts.,Educate customers on all banking products and services.,Build trust, provide consultative support, and offer proactive financial insights and recommendations.,Utilize TD's systems and tools to engage with customers to acquire and deepen relationships.,Identify opportunities to promote and educate on products/services or refer customers to appropriate team members.,Service customers on both the teller line and platform for various needs including personal deposit accounts, debit/credit card issues, and digital banking.,Manage lead generation activities, customer outreach, and appointments.,Provide legendary customer service, display product knowledge, and actively listen to customer needs.,Manage wait times and orchestrate customer walk-in traffic.,Drive referrals to Store colleagues and partners.,Ensure tasks are performed within established policy and procedures.,Successfully complete all required job-specific and compliance-related training.,Comply with TD Code of Conduct, Bank Secrecy Act, and Patriot Act.,Accurately process cash/deposit/withdrawal transactions and other account servicing requests.,Ensure compliance with all regulations, policies, and procedures.,Apply customer authentication principles and due diligence.,Perform transactions accurately and efficiently, manage cash drawers.,Act as Dual Control agent when required.,Follow all required open/close procedures.,Contribute to a positive work environment, participate in personal performance and development.,Act as a brand champion, collaborate with team members, and seek opportunities for improvement.,Take ownership of career development and embrace change.,Model quality service at every customer interaction.,Be engaged in advancing and sustaining an inclusive culture.
Ideal Candidate
High school diploma or GED,1 year experience working with customers (preferred),Teller experience (preferred),Required to complete Teller training and part 1 of platform training upon hire,Notary License (preferred)
Minimum Education
High school diploma or GED
Hard Skills
Soft Skills
Work Hours
20 hours/week; includes evenings, weekends and holidays as scheduled
Benefits
Special Commitments
Occasional Domestic Travel,Must be willing to work evenings, weekends and holidays as scheduled
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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