Description
The Banking Advisor role at National Bank is a dynamic position focused on delivering exceptional client experiences. Key responsibilities include greeting clients, assisting with banking applications and ABMs, actively listening to client needs to resolve complex situations, and providing advice on personal banking solutions. Advisors are expected to build lasting relationships, ensure client satisfaction, refer clients to specialized colleagues when appropriate, and maintain adherence to compliance and risk management rules.
What We're Looking For
Greet clients and answer questions.,Help clients use our banking applications and ABMs.,Listen to clients’ needs and resolve situations that may be complex.,Give advice and offer transaction solutions for Personal Banking clients.,Demonstrate the ability to build lasting business relationships.,Ensure client satisfaction and engagement.,Refer your clients to your specialist colleagues for their specific needs.,Ensure adherence to compliance and risk management rules.
Ideal Candidate
Hold a college diploma (DEC) or equivalent,Customer service experience, inclusive attitude and openness to diversity,Positive attitude and empathy for clients,Interest in technology and skilled in sharing knowledge,Ability to adapt to different situations
Minimum Education
College diploma (DEC) or equivalent
Hard Skills
Soft Skills
Benefits
Special Commitments
The branch is open one evening per week; work schedules vary based on team availability.
Also Available At
About the Company
National Bank of Canada
National Bank of Canada is one of the six systemically important banks in Canada, providing a comprehensive range of financial services to individuals, businesses, and institutional clients. Headquartered in Montreal, it is the leading financial institution in Quebec and holds strong positions across the country and internationally. The bank is committed to a people-first approach, fostering an entrepreneurial culture and sustainable growth for its communities.
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