Banking Advisor
Description
The Banking Advisor role at National Bank is a dynamic position focused on providing an excellent client experience in a branch setting. This involves greeting clients, assisting with banking applications and ABMs, actively listening to their needs, and offering personalized transaction solutions for Personal Banking clients. Advisors are expected to build lasting relationships, ensure client satisfaction, refer clients to specialists when necessary, and adhere to compliance and risk management rules. The position offers various work schedules and opportunities for career advancement and internal mobility within the bank.
What We're Looking For
Greet clients and answer questions.,Help clients use banking applications and ABMs.,Listen to clients’ needs and resolve complex situations.,Give advice and offer transaction solutions for Personal Banking clients.,Demonstrate the ability to build lasting business relationships.,Ensure client satisfaction and engagement.,Refer clients to specialist colleagues for specific needs.,Ensure adherence to compliance and risk management rules.
Ideal Candidate
Hold a college diploma (DEC) or equivalent.,Customer service experience, inclusive attitude and openness to diversity.,Positive attitude and empathy for clients.,Interest in technology and skilled in sharing knowledge.,Ability to adapt to different situations.
Minimum Education
College diploma (DEC) or equivalent
Soft Skills
Benefits
Special Commitments
Must be available to work one evening per week.
About the Company
National Bank of Canada
National Bank of Canada is one of the six systemically important banks in Canada, providing a comprehensive range of financial services to individuals, businesses, and institutional clients. Headquartered in Montreal, it is the leading financial institution in Quebec and holds strong positions across the country and internationally. The bank is committed to a people-first approach, fostering an entrepreneurial culture and sustainable growth for its communities.
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