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Description

This position focuses on leveraging client-focused sales expertise and problem-solving abilities to enhance client interactions. The role involves assisting clients with their daily banking, credit, and investment needs, acting as an RBC ambassador to add value and collaborate with partners to help clients achieve their financial goals. This includes demonstrating digital banking, onboarding new clients, and referring complex opportunities to specialists.

What We're Looking For

Key responsibilities include proactive engagement with clients in the branch and community to identify banking needs, provide advice, and find sales/referral opportunities. The role also involves client education and digital technology demonstration, assisting with financial transactions, understanding individual client needs through active listening, proactively resolving client banking issues, and cultivating relationships with partners for business opportunities and referrals.

Ideal Candidate

Must-haves include Mutual Funds accreditation (or willingness to obtain it, e.g., Investment Funds in Canada or Canadian Securities Course), demonstrated passion for client service and success in a target-driven sales environment, problem-solving and people skills for building strong relationships, flexibility, eagerness to learn, strong personal ethics, a hunger for success, and digital literacy. A nice-to-have is a track record in building and maintaining client relationships within the financial or service industry.

Hard Skills

Mutual Funds accreditation
Digital literacy

Soft Skills

Client Centricity
Communication
Critical Thinking
Curious Mindset
Client-focused
Problem-solving
People skills
Relationship building
Flexibility
Eagerness to learn
Strong personal ethics
Hunger for success

Work Hours

37.5 hours/week, Availability to work all open business hours

Benefits

Comprehensive Total Rewards Program (competitive compensation, bonuses, flexible benefits)
Continued opportunities for career advancement
World-class sales training/coaching/development
Support from a dynamic/collaborative/progressive/high-performing team
World-class tools and training
Opportunity to achieve great success and grow career with RBC

About the Company

R

Royal Bank of Canada

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.

Purpose-driven
Inclusive
Innovative
Collaborative
Professional
View all jobs at Royal Bank of Canada

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