Banking Advisor
Description
This role at National Bank of Canada involves providing a customer-centric experience to branch clients. It's a versatile position that allows individuals to positively impact clients' and colleagues' lives by actively listening, offering advice, and resolving complex situations. The role also includes supporting clients with banking applications and ABMs, building lasting business relationships, and ensuring compliance.
What We're Looking For
Greet clients and answer questions,Help clients use banking applications and ABMs,Listen to clients' needs and resolve situations that may be complex,Give advice and offer transaction solutions for Personal Banking clients,Demonstrate the ability to build lasting business relationships,Ensure client satisfaction and engagement,Refer clients to specialist colleagues for their specific needs,Ensure adherence to compliance and risk management rules,Hold a college diploma (DEC) or equivalent,Customer service experience,Inclusive attitude and openness to diversity,Positive attitude and empathy for clients,Interest in technology and skilled in sharing knowledge,Ability to adapt to different situations
Ideal Candidate
College diploma (DEC) or equivalent,Customer service experience,Inclusive attitude and openness to diversity,Positive attitude and empathy for clients,Interest in technology and skilled in sharing knowledge,Ability to adapt to different situations
Minimum Education
College diploma (DEC) or equivalent
Hard Skills
Soft Skills
Work Hours
Variable, includes one evening per week
Benefits
Special Commitments
Requires working one evening per week
About the Company
National Bank of Canada
National Bank of Canada is one of the six systemically important banks in Canada, providing a comprehensive range of financial services to individuals, businesses, and institutional clients. Headquartered in Montreal, it is the leading financial institution in Quebec and holds strong positions across the country and internationally. The bank is committed to a people-first approach, fostering an entrepreneurial culture and sustainable growth for its communities.
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