Banking Advisor
Description
The Banking Advisor role at National Bank is a dynamic and client-focused position that involves providing an exceptional banking experience. Responsibilities include greeting clients, assisting with banking applications and ABMs, actively listening to and resolving complex client situations, offering transaction solutions for Personal Banking clients, building lasting business relationships, ensuring client satisfaction, and adhering to compliance and risk management rules. The role also involves referring clients to specialist colleagues for specific needs. It's an opportunity to grow within a supportive team environment with various career advancement options.
What We're Looking For
Greet clients and answer questions.,Help clients use banking applications and ABMs.,Listen to clients' needs and resolve situations that may be complex.,Give advice and offer transaction solutions for Personal Banking clients.,Demonstrate the ability to build lasting business relationships.,Ensure client satisfaction and engagement.,Refer clients to specialist colleagues for their specific needs.,Ensure adherence to compliance and risk management rules.
Ideal Candidate
Hold a college diploma (DEC) or equivalent,Customer service experience, inclusive attitude and openness to diversity,Positive attitude and empathy for clients,Interest in technology and skilled in sharing knowledge,Ability to adapt to different situations
Minimum Education
College diploma (DEC) or equivalent
Hard Skills
Soft Skills
Work Hours
Full-Time, varied schedules depending on team availability, and one evening per week.
Benefits
Special Commitments
Branch is open one evening per week.
About the Company
National Bank of Canada
National Bank of Canada is one of the six systemically important banks in Canada, providing a comprehensive range of financial services to individuals, businesses, and institutional clients. Headquartered in Montreal, it is the leading financial institution in Quebec and holds strong positions across the country and internationally. The bank is committed to a people-first approach, fostering an entrepreneurial culture and sustainable growth for its communities.
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