Associé(e) services bancaires personnels - St Lambert (temps plein)

Engage clients regarding advice, routine banking, service transactions, digital service information, and banking solution problem-solving.,Understand client needs and direct them to the appropriate personnel for relevant solutions, exercising good judgment for confidential matters.,Educate clients on new digital banking options like mobile banking, ATMs, and online banking.,Support frontline staff with planned and treasury-related operations, resolving major issues and escalating exceptions to management.,Recommend improvements to branch practices, operations, and processes to enhance client experience and operational excellence.,Ensure accurate and timely use of business processes and procedures.,Verify that prepared documents are accurate, reflect business intentions, and comply with relevant regulations and the TD Code of Conduct and Professional Ethics.,Contribute to a positive and equitable workplace by promoting team effectiveness, participating in individual performance and development, and sharing industry knowledge to achieve common goals.

High school diploma and/or at least one year of relevant experience.,Investment Funds in Canada (IFC) course or equivalent – within 6 months of appointment.,Post-secondary diploma or undergraduate university degree (in a related field) is an asset.

High School Diploma (Post-secondary diploma or undergraduate degree is an asset)