This role focuses on daily oversight of complex operational processes, providing analytical support and customer service for intricate exception-based tasks within Operations. The incumbent will be responsible for reviewing, verifying, and recording data into various technology systems, as well as researching and resolving inquiries from other Operations areas, RBC Business Units, external customers, or industry participants.
Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation's department.,Accurately review, verify, and/or record data into technology supporting department processes.,Understand department procedures and required accountabilities.,Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information.,Address escalated questions independently, seeking assistance from Team Lead or Manager as appropriate.,Reduce risk or increase efficiencies by suggesting process changes and system modifications.,Train and act as a resource for other Operation's team members.,4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience.,1+ year prior securities, banking, technology industry and/or job specific related industry experience.,Experience with Broadridge programs & CDS/DTC Settlements is a strong asset.
4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience,1+ year prior securities, banking, technology industry and/or job specific related industry,Ability to effectively train, lead and provide work direction to others,Proficient computer skills in Windows-based software products including Word, Excel, Access and Outlook,Sound organizational knowledge with operational mindset; including products, processes, systems and regulatory and/or client needs
Bachelor's Degree or High School Diploma
37.5 hours/week
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.
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