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Description

This role focuses on daily oversight of complex operational processes, providing analytical support and customer service for intricate exception-based tasks within Operations. The incumbent will be responsible for reviewing, verifying, and recording data into various technology systems, as well as researching and resolving inquiries from other Operations areas, RBC Business Units, external customers, or industry participants.

What We're Looking For

Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation's department.,Accurately review, verify, and/or record data into technology supporting department processes.,Understand department procedures and required accountabilities.,Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information.,Address escalated questions independently, seeking assistance from Team Lead or Manager as appropriate.,Reduce risk or increase efficiencies by suggesting process changes and system modifications.,Train and act as a resource for other Operation's team members.,4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience.,1+ year prior securities, banking, technology industry and/or job specific related industry experience.,Experience with Broadridge programs & CDS/DTC Settlements is a strong asset.

Ideal Candidate

4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience,1+ year prior securities, banking, technology industry and/or job specific related industry,Ability to effectively train, lead and provide work direction to others,Proficient computer skills in Windows-based software products including Word, Excel, Access and Outlook,Sound organizational knowledge with operational mindset; including products, processes, systems and regulatory and/or client needs

Minimum Education

Bachelor's Degree or High School Diploma

Hard Skills

Broadridge programs
CDS/DTC Settlements
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Outlook
Operational Delivery

Soft Skills

Adaptability
Critical Thinking
Customer Service
Decision Making
Interpersonal Relationship Management
Process Improvements
Time Management
Interpersonal Communication
Verbal Communication
Written Communication
Problem Identification
Analytical Skills
Resolution Skills

Work Hours

37.5 hours/week

Benefits

Comprehensive Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Commissions (where applicable)
Stock (where applicable)
Leadership development through coaching and managing opportunities
Opportunity to make a difference and lasting impact
Dynamic, collaborative, progressive, and high-performing team environment
Flexible work/life balance options
Opportunities for challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

Also Available At

About the Company

R

Royal Bank of Canada

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.

Purpose-driven
Inclusive
Innovative
Collaborative
Professional
View all jobs at Royal Bank of Canada

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