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Full-Time
Hybrid

Associate Institutional Relationship Manager - NY, NY

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Description

The Associate Institutional Relationship Manager (AIRM) serves institutional clients by partnering with other relationship managers and subject matter experts to expand the business through development efforts, RFP responses, and interfacing with partners. This role focuses on retaining and growing client relationships, delivering excellent day-to-day account management, oversight, and administration, and creating materials for partners and centers of influence.

What We're Looking For

Serve the unique and complex needs of clients in the Institutional segment.

Partner with Institutional Relationship Managers (IRM), Institutional Investment Advisors, and Captive Specialty Practice subject matter experts (SME) to grow the Institutional business.

Support business development efforts and respond to Request-For-Proposals (RFP).

Retain and grow assigned client relationships, exceeding client expectations for service.

Provide day-to-day account management and oversight.

Deliver excellent client service and support account administration.

Develop materials with Specialty Practice SME and IRMs for OneTD partners and centers of influence.

Demonstrate a commitment to being customer-centric, ensuring legendary service to maximize retention and growth.

Ascertain investment needs of TD Wealth clients to increase wallet share and secure new clients.

Focus on retaining and growing Institutional business through supporting Captive Specialty Practice SME and IRM in business development efforts with COIs and OneTD partners.

Build a database of answers specific to captive needs for RFP requests.

Gain a deep understanding of TD Private Client Group's Institutional offering, including Custody, Investment Management, Reg 114 Insurance trusts, and other trust services.

Work with Business Analyst to learn the CAP system and with Compliance for presentation reviews.

Coordinate complex requests from Specialty Practice SME for accurate responses.

Work with Client, Clearwater analytics contact, and operations for data feed and reporting setup for Clearwater bond amortization.

Support Specialty Practice SMEs in working with Retail and Commercial partners (opening operating accounts, coordinating Letters of Credit and Collateral Trusts).

Implement a process with Client Services Advisors (CSAs) to ensure every client gets an Annual Client Review (ACR) meeting with an enhanced agenda focused on client's needs.

Partner with the marketing team to develop sales presentations.

Work with the Head of Credit Product Pricing & Profitability to help model the impact of Captive solutions for Precision Lender calculations and decisions.

Execute in a manner that is compliant with regulations, policies, and procedures (i.e., OCC, SEC, FINRA).

Contribute individually and as a team member to ensure strong performance, collaboration, and enthusiasm.

Represent TD Wealth professionally and support TDBG charity and community initiatives.

Ideal Candidate

4-year degree (Bachelor's Degree); MBA or other advanced degree preferred.

3+ years of Financial Services experience in a sales and service capacity (track record of high client satisfaction, client retention, and meeting sales goals) required.

Active Securities Licenses: Series 7, 63 Required; 65 preferred or ability to obtain.

ACI Captive designation preferred.

Consultative sales experience required.

Understanding wealth management business development techniques, products, services, and overall industry.

Understanding of Institutional client needs and products and services available to clients within the segment.

Ability to establish relationships and partner effectively with other departments within TD Wealth and TD Bank.

Minimum Education

Bachelor's Degree

Hard Skills

Series 7
Series 63
Series 65 (preferred)
ACI Captive designation (preferred)
Microsoft Applications (PowerPoint
Excel
Word)
CAP system (to learn)
Clearwater analytics
Precision Lender calculations

Soft Skills

Customer-centric
client satisfaction
client retention
consultative sales
personalized customer service
self-motivated
ability to work independently
teamwork
collaboration
excellent communication (verbal and written)
multitasking
managing competing priorities
relationship building
professionalism
mentorship

Work Hours

40 hours/week

Benefits

Health and well-being benefits
savings and retirement programs
paid time off (Vacation PTO
Flex PTO
Holiday PTO)
banking benefits and discounts
career development
reward and recognition
training and onboarding
regular development conversations
online learning platform
mentoring programs
supportive work environment
diversity
equity
and inclusion initiatives
community giving initiatives (TD Ready Commitment)

About the Company

T

The Toronto-Dominion Bank

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.

Inclusive
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Professional
Growth-oriented
Caring
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