Associate, Field Service Group

Provide accurate information on supported business processes.,Accurately record and escalate technology issues to appropriate application owners.,Leverage and retain firm resources on infoNET, InfoWorks, and AdvisorWorks.,Research, respond, and follow-up on questions from other Operations teams, RBC Business Units, external customers, or industry participants.,Escalate questions to appropriate senior associates within FCSS.,Suggest process changes or modifications to reduce risk.

4-year degree from an accredited university (or equivalent) OR high school diploma (or equivalent).,2+ years of customer service experience.,Effective problem identification, analytical, and resolution skills.,Proficient computer skills in Windows-based software products.,Ability to communicate effectively both verbally and in writing.,Excellent customer service skills.,Organizational skills and superb attention to detail.,Ability to handle multiple priorities in a fast-paced and deadline driven environment.,Nice-to-have: 4-year degree from an accredited university in business, finance or related field.,Nice-to-have: 1+ year business, finance, customer service and/or accounting/bookkeeping experience.

Bachelor's Degree or High School Diploma (or equivalent)