Associate Director, Digital AI Research Technology Team Lead

Strengthen the DART support team by defining clear roles and responsibilities for application support analysts, platform engineers, and digital technologists.,Establish mentorship programs and career development pathways.,Foster a team culture that emphasizes collaboration, accountability, and continuous learning.,Establish and maintain comprehensive proactive monitoring across the DART platform.,Implement robust monitoring tooling to provide visibility into application health, performance, and availability.,Drive adoption of ITIL Service Transition best practices and establish performance targets.,Manage production outages through appropriate escalation protocols, coordination, and timely communication.,Lead post-incident reviews to identify root causes and implement corrective measures.,Establish incident response procedures and disaster recovery capabilities.,Establish and enforce controlled standards for productionizing new research and digital applications.,Work closely with development and research teams during the Service Transition phase.,Identify and drive opportunities to automate manual support processes, reduce operational overhead, and improve team velocity.,Support continuous evolution of the platform through efficiency improvements and capacity management initiatives.,Proactively identify operational risks and control deficiencies within the DART portfolio.,Escalate critical risks to leadership and relevant control functions.,Ensure compliance with financial regulatory requirements and support internal/external audit processes.,Work closely with CTB, research teams, business users, I&TS, and other technology functions.,Maintain strong relationships with application owners and business partners.,Communicate operational status, risks, and improvements to senior stakeholders.,Set high standards for the creation and maintenance of technical support documentation, operational runbooks, and procedural guides.,Ensure all team members contribute to comprehensive documentation in Confluence, JIRA, and related systems.,Create senior management-level content for reporting and stakeholder communication.

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Bachelor's Degree