Associate CMC Systems Engineer

Serve as the first point of contact for shop-floor users; diagnose, resolve, and document issues for Syncade, DeltaV, OSI PI, and BMS.,Perform structured troubleshooting across application, configuration, and basic infrastructure layers; escalate effectively when needed.,Coordinate with Operations, Quality, and IT to restore service quickly and minimize production impact.,Maintain and improve support knowledge (runbooks, KB articles, SOPs), and provide targeted user coaching and quick tips to reduce repeat issues.,Execute standard change-control activities related to support (e.g., minor configuration updates, record corrections, documentation) in alignment with GxP and data-integrity expectations.,Monitor system health and alerts; identify patterns and propose corrective and preventive actions (CAPAs) or continuous improvement suggestions.,Participate in planned maintenance windows for support validation and post-maintenance checks.,Contribute to compliance activities (deviations, investigations, periodic reviews) from a systems-support perspective.,Mentor junior team members through shadowing, ticket reviews, and feedback on documentation; support onboarding and skills development to build a resilient frontline support function.

Bachelor’s degree in Information Technology, Engineering, or a related field.,3+ years of experience in manufacturing systems support within GMP environments, with hands-on expertise in Syncade, DeltaV, OSI PI, and BMS.,Working understanding of cGMP manufacturing operations, GAMP, and CSV/change-control practices.,Demonstrated strength in incident triage, root-cause analysis, and clear written documentation.,Ability to partner effectively with cross-functional stakeholders under time-sensitive conditions.,Depth in two or more systems: Syncade, DeltaV, or BMS, with familiarity in their integrations.,Strong customer-service mindset; confident facilitating user training and delivering concise how-to.,Experience coaching or mentoring junior engineers and contributing to team knowledge-sharing practices.,Continuous-improvement orientation—experience reducing ticket volume through standardization or automation initiatives.

Bachelor's Degree

Candidates must already hold work authorization in US and be able to maintain that status without the need for future sponsorship.,Position may involve access to technology or data subject to U.S. export control laws.,Only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible.