This role involves managing daily service, sales, and operational objectives within a store location. The Assistant Store Manager is responsible for leading a team to enhance customer relationships by providing convenience, sales, and advice, and ensuring a personalized experience. The role requires the ability to lead the store with minimal direction and make decisions for day-to-day operations on the teller line or platform.
Leads and drives operational compliance across all store operations, including teller and platform activities.
Guides the team in completing daily processes, transactions, and activities, while also overseeing the quality of work.
Ensures the store operates efficiently by adhering to bank policies and procedures and successfully passing all audits.
May perform daily store operational tasks such as account maintenance, wire transfers, store opening and closing procedures, and cash management.
Develops and leads the store's Operational Excellence plan.
Manages vault operations, including conducting monthly vault and drawer audits.
Undergraduate degree or equivalent experience.
2+ years of experience working with customers and/or sales.
Supervisory or leadership experience preferred.
Demonstrated ability to provide Legendary Customer Service.
Strong verbal and written communication skills.
Undergraduate degree or equivalent experience
40 hours/week
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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