Assistant Store Manager - Rutland, VT

Lead a team of advice and service colleagues to achieve individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.,Provide day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.,Lead the team in overseeing complex or diverse sales advice activities.,Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen.,Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication.,Possesses comprehensive knowledge of the local market, competitive offers, and economic trends.,Effectively handle critical and/or high-risk issues, determining the most appropriate course of action for resolution.,Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service.,Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives.,Delivers end to end advice to Customers by providing information and tools for financial management.,Contributes to the achievement of business objectives by identifying advice opportunities and referrals.,Actively participates in community events, promoting the TD Brand.,Connects with Customers/Prospects, provides financial advice, and deepens relationships through lead management activities.,Creates an environment where the team interacts with Customers in a warm and engaging manner.,Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers.,Leads and reinforces Customer service activities; Supporting Customers through challenging times and life events.,Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met.,Acts as an escalation point for Customer problem resolution.,Leads and drives operational compliance of all Store operations including teller and platform operations.,Leads the team in completing day to day processes/transactions/activities and oversees completion and quality of work.,Ensures the Store operates efficiently by adhering to the banks policies and procedures and by passing all audits.,May perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management.,Develops/leads Store in Operational Excellence plan.,Vault Management, including Monthly Vault and drawer audits.,Identifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures.,Supports the timely and accurate completion of business processes and procedures.,Escalates non-standard or high-risk transactions/activities as necessary.,Ensures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions.,Supports and participates in process improvement opportunities.,Ensures necessary due diligence to support the accuracy of all Customer transactions/activities.,Leads and supports a high performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues.,Ensures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct.,Shares knowledge, information, skills, and subject matter expertise among the team.,Participates in the recruitment and selection process for all hires.

Undergraduate degree or equivalent experience.,2+ years experience working with customers and/or sales in any capacity or equivalent.,Supervisory or leadership experience preferred.,Demonstrated ability to provide Legendary Customer Service.,Strong verbal and written communication skills.,Sales and Operational Management skills.,Ability to manage competing priorities.,Previous consumer and residential lending experience preferred.,Proficient in Microsoft Office.,Knowledge of banking products and services preferred.,Demonstrated organization, interpersonal, communication and decision-making skills.,Notary License (Preferred).,Must maintain an active registration status with NMLS upon hire.,Must be eligible for employment with a covered financial institution under Regulation Z.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.

Undergraduate degree or equivalent experience

Must maintain an active registration status with NMLS upon hire.,Must be eligible for employment with a covered financial institution under Regulation Z.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position.,Occasional Domestic Travel.