Assistant Store Manager - Pembroke Lakes

Lead a team in achieving individual and Store objectives for customer experience and performance goals.,Provide day-to-day team leadership and work direction for service and advice activities, ensuring compliance.,Lead complex or diverse sales advice activities involving multiple systems and partners.,Possess knowledge of financial concepts, products, services, and business management.,Drive and reinforce advice activities through coaching, observations, and communication, focusing on proactive recommendations.,Possess comprehensive knowledge of the local market, competitive offers, and economic trends.,Effectively handle critical and/or high-risk issues.,Coach and develop the team to deliver exceptional customer service and advice.,Establish work direction and role ownership for advice delivery and objective achievement.,Deliver end-to-end advice to customers for financial management.,Contribute to business objectives by identifying advice opportunities and referrals.,Actively participate in community events.,Connect with customers/prospects, provide financial advice, and deepen relationships through lead management.,Create an engaging environment, actively listening to customers.,Proactively attract, acquire, and retain customers.,Support strong partnerships between colleagues.,Lead and reinforce customer service activities, supporting customers through challenging times.,Maintain optimal colleague scheduling to meet customer demands and compliance.,Act as an escalation point for customer problem resolution.,Create personal experiences by understanding customer needs.,Understand and support the Bank's Customer Service Strategy.,Consider the impact of decisions on TD, its Customers, and stakeholders.,Provide the highest level of customer service to internal partners, vendors, and customers.,Adhere to professional and inviting space in all common areas, meeting guidelines.,Lead and drive operational compliance for all Store operations.,Lead the team in completing day-to-day processes/transactions/activities.,Ensure the Store operates efficiently by adhering to policies and procedures and passing audits.,May perform daily store operation activities including account maintenance, wire transfers, store opening/closing, and cash management.,Develop/lead Store in Operational Excellence plan.,Vault Management, including monthly vault and drawer audits.,Identify and mitigate risk, proactively auditing for adherence to compliance and operational soundness.,Understand and apply operating policies and procedures.,Support timely and accurate completion of business processes and procedures.,Escalate non-standard or high-risk transactions/activities.,Ensure prepared/completed documentation is accurate and reflects customer/business intentions.,Support and participate in process improvement opportunities.,Ensure due diligence for the accuracy of all customer transactions/activities.,Proficiency, understanding, and compliance with the Bank Code of Conduct.,Lead and support a high-performing team; provide ongoing feedback, coaching, and performance reviews.,Lead, reinforce, and embed TD's shared commitments.,Contribute to setting performance objectives for the team; track and address performance.,Ensure colleagues comply with all TDBFG policies, procedures, and guidelines of conduct.,Share knowledge, skills, and expertise among the team.,Support an environment where the team can escalate business challenges and facilitate change.,Participate in recruitment and selection to ensure a diverse, qualified workforce.,Promote a fair and equitable environment that supports a diverse workforce.,Must maintain an active registration status with NMLS upon hire.

Undergraduate degree or equivalent experience.,2+ years experience working with customers and/or sales in any capacity or equivalent.,Supervisory or leadership experience preferred.,Demonstrated ability to provide Legendary Customer Service.,Proficient in Microsoft Office.,Previous consumer and residential lending experience preferred.,Knowledge of banking products and services preferred.,Notary License (Preferred).,Must be eligible for employment with a covered financial institution under Regulation Z.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.

Undergraduate degree or equivalent experience

Must maintain an active registration status with NMLS upon hire.,Requires security clearance (criminal background and credit report checks).,Domestic Travel – Occasional