An experienced leader responsible for managing the daily service, sales, and operational objectives within a TD Bank store location. This role focuses on leading a team to enhance customer relationships by providing convenient, sales-focused, and advisory services, delivering a personalized and connected customer experience. The Assistant Store Manager operates with minimal direction and is proficient in making day-to-day decisions for both teller and platform operations.
Lead a team of advice and service colleagues to achieve individual and store objectives, ensuring an exceptional customer and colleague experience and meeting performance goals.,Provide day-to-day team leadership and work direction for service and advice activities, ensuring compliance and adherence to regulatory guidelines.,Drive operational compliance across all store operations, including teller and platform functions.,Oversee the completion and quality of work performed by the team.,Ensure efficient store operations by adhering to bank policies and procedures and successfully passing all audits.,May perform daily store operation activities such as account maintenance, wire transfers, store opening and closing, and cash management.,Develop and lead the store's Operational Excellence plan.,Manage the vault, including conducting monthly vault and drawer audits.,Understand and apply operating policies and procedures.,Support the timely and accurate completion of business processes and procedures.,Escalate non-standard or high-risk transactions/activities as necessary.,Ensure prepared/completed documentation is accurate, reflects customer/business intentions, and is consistent with relevant rules/regulations.,Support and participate in process improvement opportunities.,Exercise due diligence to support the accuracy of all customer transactions/activities.,Demonstrate proficiency, understanding, and compliance with the Bank Code of Conduct.
Experienced leader with knowledge and experience to make day-to-day decisions.
40 hours/week
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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