Assistant Store Manager - Merrimack, NH

Lead a team of advice and service colleagues to achieve individual and store objectives, ensuring excellent customer and colleague experience, and meeting performance goals.,Provide daily team leadership and work direction for effective delivery of personalized service and advice, while maintaining compliance and regulatory guidelines.,Oversee complex sales advice activities involving multiple systems and partners.,Possess knowledge of financial concepts, products, services, and business management acumen.,Drive and reinforce advice activities through coaching, observations, and communication, ensuring proactive advice and product recommendations based on customer needs.,Understand the local market, competitive offers, and economic trends.,Effectively handle critical and high-risk issues.,Coach and develop the team to deliver exceptional service.,Lead and coach advisory team on advice-giving strategies and product acumen.,Establish work direction and role ownership for advice delivery and objective achievement.,Deliver end-to-end advice to customers and provide financial management tools.,Identify advice opportunities and referrals to contribute to business objectives.,Actively participate in community events.,Connect with customers/prospects, provide financial advice, and deepen relationships through lead management activities.,Create an environment where the team interacts with customers warmly, actively listens, and asks clarifying questions.,Proactively attract, acquire, and retain customers, advice opportunities, and referrals to increase profitability.,Establish and support strong partnerships between colleagues for effective referrals.,Lead and reinforce customer service activities; Supporting Customers through challenging times and life events, demonstrating knowledge and financial expertise of products and services to help align the Customer to the best product/service to meet and exceed their needs.,Maintain optimal colleague scheduling.,Act as an escalation point for customer problem resolution.,Proactively adhere to professional and inviting space in all common areas of the Store.,Lead and drive operational compliance for all store operations including teller and platform operations.,Lead the team in completing day-to-day processes/transactions/activities and oversee work quality.,Ensure the Store operates efficiently by adhering to the banks policies and procedures and by passing all audits.,May perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management.,Develop/lead Store in Operational Excellence plan.,Vault Management, including Monthly Vault and drawer audits.,Identify and mitigate risk and proactively audit for adherence to compliance, policies and procedures.,Understand and apply operating policies and procedures.,Support the timely and accurate completion of business processes and procedures.,Escalate non-standard or high-risk transactions/activities.,Ensure documentation is accurate and reflects customer/business intentions, consistent with regulations.,Support and participate in process improvement opportunities.,Ensure due diligence for accuracy of all customer transactions/activities.,Comply with the Bank Code of Conduct.,Lead and support a high performing team; provide ongoing feedback and performance reviews, coaches and develops colleagues.,Reinforce and embed TD's shared commitments.,Contribute to setting performance objectives for the team; track, monitor, and effectively address and/or rewards performance.,Ensure colleagues comply with all TDBFG policies, procedures, and guidelines of conduct.,Share knowledge, information, skills, and subject matter expertise.,Support an environment where team freely escalates business challenges; facilitates change.,Participate in recruitment and selection.,Promote a fair and equitable environment that supports a diverse workforce.,Act as a brand champion for your business area/function and the bank.

Undergraduate degree or equivalent experience.,2+ years experience working with customers and or sales in any capacity or equivalent.,Supervisory or leadership experience preferred.,Demonstrated ability to provide Legendary Customer Service.,Strong verbal and written communication skills.,Sales and Operational Management skills.,Ability to manage competing priorities.,Previous consumer and residential lending experience preferred.,Proficient in Microsoft Office.,Knowledge of banking products and services preferred.,Demonstrated organization, interpersonal, communication and decision-making skills.,Proficiency with expense management.,Notary License (Preferred).,Must maintain an active registration status with NMLS upon hire.

Undergraduate degree or equivalent experience.

Must maintain active registration status with NMLS upon hire, eligible for employment with a covered financial institution under Regulation Z, eligible for registration as a registered mortgage loan originator with the NMLS. Satisfactory criminal background check, credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings are required. Occasional domestic travel.