The Assistant Store Manager at TD Bank leads a team in a store location, focusing on daily service, sales, and operational objectives. The role involves developing customer relationships through convenience, sales, and advice, providing a personalized experience, and making day-to-day decisions on the teller line or platform.
Lead a team of advice and service colleagues to achieve individual and store objectives.,Provide day-to-day team leadership and work direction.,Oversee complex sales advice activities.,Drive and reinforce advice activities through coaching and communication.,Effectively handle critical and/or high-risk issues.,Coach and develop the team to deliver exceptional service.,Establish work direction and role ownership.,Deliver end-to-end advice to customers.,Contribute to business objectives by identifying advice opportunities and referrals.,Actively participate in community events.,Connect with customers/prospects, provide financial advice, and deepen relationships through lead management.,Create an engaging environment for customer interactions.,Maintain optimal colleague scheduling.,Act as an escalation point for customer problem resolution.,Lead and drive operational compliance.,Lead the team in completing day-to-day processes/transactions/activities.,Perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management.,Develop/lead Store in Operational Excellence plan.,Vault Management, including Monthly Vault and drawer audits.,Identify and mitigate risk, and proactively audit for adherence to compliance, policies and procedures.,Lead and support a high-performing team.,Participate in the recruitment and selection process for all hires.
Undergraduate degree or equivalent experience.,2+ years experience working with customers and or sales in any capacity or equivalent.,Supervisory or leadership experience preferred.,Demonstrated ability to provide Legendary Customer Service.,Must maintain an active registration status with NMLS upon hire.,Eligible for employment with a covered financial institution under Regulation Z.,Eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.,Statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority.,Notary License (Preferred).
Undergraduate degree or equivalent experience.
40 hours/week
Must maintain an active registration status with NMLS upon hire to engage in conversations about loan products and facilitate application intake.,Must be eligible for employment with a covered financial institution under Regulation Z.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Requires satisfactory results on a criminal background check and a credit report check.,Occasional domestic travel.
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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